In-Touch Volunteer
SUMMARY OF ROLE
Supporting people who are facing social isolation by maintaining regular telephone contact – making time for a friendly chat and signposting to support services.
MAIN TASKS
SKILLS NEEDED:
TIME COMMITMENT:
A regular commitment of at least half a day per week for 2 months.
TRAINING:
You will receive training on our telephone contact procedures, which includes how to structure a supportive and friendly conversation, adhering to data protection and safeguarding protocols, and how to signpost to other services.
SUPPORT:
A named member of the team will be your day-to-day support and we will ask that you commit to a group de-brief at the end of each shift.
REFERENCES:
Two references are required.
DBS:
As this role involves supporting adults with care and support needs an enhanced DBS check is required.
EXPENSES:
Reimbursement of telephone expenses
No qualifications or experience required
Volunteers are required to complete an enhanced police check (DBS), Islington Council’s Online Adult Safeguarding training and read the HNG Volunteer Induction Handbook.
Application Form:
Please download the application form here
CONTACT:
020 7607 9794 or [email protected]
SUMMARY OF ROLE
Supporting people who are facing social isolation by maintaining regular telephone contact – making time for a friendly chat and signposting to support services.
MAIN TASKS
- Contact people by telephone
- Provide encouragement and demonstrate a genuine interest in the people you contact
- Signpost people to services if they need support
- Record information about the call on a password protected document
- Email document to your supervisor at the end of your shift
SKILLS NEEDED:
- Listening skills
- patience
- a supportive/enabling attitude
- a friendly and warm demeanor
- ability to use spreadsheets and email or other satisfactory method of returning your call records to us
- professional approach – offering friendly contact and able to maintain boundaries
- able to interact with new people with an open mind
TIME COMMITMENT:
A regular commitment of at least half a day per week for 2 months.
TRAINING:
You will receive training on our telephone contact procedures, which includes how to structure a supportive and friendly conversation, adhering to data protection and safeguarding protocols, and how to signpost to other services.
SUPPORT:
A named member of the team will be your day-to-day support and we will ask that you commit to a group de-brief at the end of each shift.
REFERENCES:
Two references are required.
DBS:
As this role involves supporting adults with care and support needs an enhanced DBS check is required.
EXPENSES:
Reimbursement of telephone expenses
No qualifications or experience required
Volunteers are required to complete an enhanced police check (DBS), Islington Council’s Online Adult Safeguarding training and read the HNG Volunteer Induction Handbook.
Application Form:
Please download the application form here
CONTACT:
020 7607 9794 or [email protected]